Hi, need to submit a 12500 words essay on the topic Evaluation and Analysis of Voice Over Internet Protocol (VOIP) in Call Centres.
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IVR has the capability to accept question, access database and respond to a caller with necessary information. IVR also has the functionality to accept information from the caller, convert it to data and input it to the database.
TCP refers to a protocol that is used in conjunction with Internet Protocol (IP) to transmit data in the form of packets between computers over the Internet. TCP tracks the packet while IP actually delivers the data packet.