1. what factors do you think make some organizations ineffective at managing, emotions ?
2. do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solves ?
3. have you ever worked where emotions were use as part of a management style ? describe the advantages and disanventages of this approach in your experience.
4. research shows that acts of co-workers (37%) and management (22%) cause more negative emotions for employees than do acts of cuatumors. what can laura’s company do to (7%). change its emotional climate ?
