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Complete 1 page APA formatted essay: Unit 3 Discussion: Problematic Responses.

The fogging technique ensures that the upset customer realizes that I acknowledge the mistake of not listening to him. It compels the customer to think of a way to solve the existing problem. It is necessary to steer the conversation to a different topic because the customer has started throwing insults. If the situation persists, it might lead to much damage.

Fogging technique has been chosen as the appropriate response because it does not give room for exchange of words. It pushes both parties to find a solution. Fogging stops any argument that might have ensued in some situations (Hardcastle, Powers & Wenocur,

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