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Assignment help 5110

Customer Service Support Proposal

You have been asked  business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write  research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

  • A Microsoft® Word business template of your choice
  • A description of the client’s needs including
  • Hours of operation
  • Number of calls that will need to be taken
  • Reporting needs
  • Proposed solution to client’s needs
  • Pricing
  • Time of support operation
  • Advantages of using your service
  • What support avenues you will provide (live chat, phone, web)

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