According to standard operating procedures (SOP) each convention sales manager should have a three-ring binder containing the property’s procedures for recurring business activities. The Director of Sales uses the SOP to help eliminate costly errors by ensuring that each sales member understands the departmental instructions.
Using the guidelines in the chapter reading, develop an 8-10 slide PowerPoint® SOP manual section that details the functions and duties of each member of your sales team. Include a title and references slide in apa and style for the hotel or convention sales department in which you work.
- Explain the functions of your sales office staff. Job functions: Work activities that make up the job. Some general job functions would be associated with the areas of: data, employees or people, and material things.
- Explain the duties of your sales office staff. Job duties: These are the job tasks for which the employee is responsible.